Privacy Policy

1. Introduction

CK Tuning ("I", "me", "my", or "CK Tuning") is committed to protecting your privacy. This Privacy Policy explains how I collect, use, disclose, and safeguard your information when you visit my website or use my automotive tuning services.

By using my services or website, you agree to the collection and use of information in accordance with this policy.

2. Information I Collect

Personal Information

I may collect the following personal information when you:

• Contact me for services or quotes
• Book an appointment
• Use my website's contact forms
• Subscribe to newsletters or updates

This information may include:

• Name and contact details (phone, email, address)
• Vehicle information (make, model, year, registration)
• Service requirements and preferences
• Payment information (processed securely through third-party providers)

Technical Information

When you visit my website, I may automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Device information and screen resolution
• Cookies and similar tracking technologies

3. How I Use Your Information

I use your information to:

• Provide automotive tuning services
• Process appointments and service requests
• Communicate about your vehicle and services
• Send service reminders and updates
• Process payments and maintain records
• Improve my website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing (UK GDPR)

Under UK GDPR, I process your personal data on the following legal bases:

• Contract Performance: To provide the automotive services you've requested
• Legitimate Interest: To operate my business, improve services, and maintain customer relationships
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax, accounting, and safety regulations

5. Information Sharing and Disclosure

I do not sell or rent your personal information. I may share your information with:

• Service Providers: Payment processors, website hosting, email services
• Legal Requirements: When required by law or to protect legal rights
• Business Partners: Parts suppliers or specialist services (with your consent)
• Emergency Situations: To protect safety of persons or property

6. Data Security

I implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure payment processing
• Limited access to personal data
• Regular security assessments

7. Data Retention

I retain your personal information for:

• Service Records: 7 years (for warranty and legal purposes)
• Financial Records: 6 years (UK tax requirements)
• Marketing Data: Until you unsubscribe or object
• Website Analytics: 26 months maximum

8. Your Rights (UK GDPR)

You have the right to:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal obligations)
• Portability: Receive your data in a commonly used format
• Object: Object to processing for marketing purposes
• Restrict: Limit how I use your data
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact me at info@cktuning.co.uk

9. Cookies and Tracking

My website uses cookies to improve your experience. Essential cookies are necessary for website functionality. Analytics and marketing cookies require your consent.

You can control cookies through your browser settings, but this may affect website functionality.

10. Third-Party Links

My website may contain links to third-party websites. I am not responsible for their privacy practices. Please review their privacy policies before providing personal information.

11. Children's Privacy

My services are not directed to individuals under 18. I do not knowingly collect personal information from children under 18 without parental consent.

12. Changes to This Policy

I may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of my services constitutes acceptance of any changes.

13. Contact Information

For privacy-related questions or to exercise your rights, please contact:

14. Complaints

If you believe I have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk